I’m back to a topic that alternately frustrates and excites me: communication. This week I dealt with several non-responsive clients. These are people who have already put money on the table to work with me and yet can’t be bothered to respond to my multiple communications with them over the course of several days. It results in a very frustrating experience for me, and they’re missing out on all they initially believed I could help them with by not responding. It boggles my mind to think that people pay good money for goods and services yet they don’t actually seem to care that they bought it. It’s like going out to the store, buying bananas and just putting them on the counter to turn brown because you think they look nice sitting there, meanwhile ignoring the facts that you’ll soon have fruit flies, you’re wasting money and (the big one) you’re actually allergic to bananas. Yet many people do this every day, and not just in the course of purchasing things.
My partner and I have a great relationship. It’s taken a lot of communication, time and effort to get there, but we’ve made it work. One of the things we’ve realized is important for us to do is to communicate if we’re not going to be reachable for a while. For example I have one client who doesn’t have good cell service at their location so I remind my partner each time I go there that I won’t be reachable for several hours (I’ve also learned that he forgets that I’ve told him and calls anyway, but that’s another story). But there were times when we would get frustrated because the other person wasn’t responding to texts and calls only to find out there was a nap going on or a phone was left in the car.
If we just take the extra 30 seconds to communicate an answer life would be so much less frustrating and we’d miss out on fewer awesome opportunities. No, you don’t have to have an immediate response to someone, that’s what society wants you to think with the fast food and super-speed internet. A response within a reasonable period of time or a heads up if that’s not going to be possible is all that’s necessary. I encourage you to be more attentive to your communications, and the people who matter to you.