I was at a funeral service yesterday and it got me thinking about what my understanding of “traditional songs” are versus what other religious practices have as “traditional songs” and how my traditional songs aren’t necessarily theirs. There’s nothing wrong with each religious group or culture having their own traditions and songs, in fact it’s important because it makes them who they are. It’s also what makes people feel at home when they connect with these groups and even can be the reason they join these groups.
The challenge comes in when you’ve got people from other groups interacting with your group. In this internet accessible world it’s very easy to create a resource that visitors can tap into to be prepared for these things. To be completely honest I did do an online search to see what the typical practice was for this type of religious funeral service so that I was somewhat prepared. Had there been a helpful link to a blog post or other form of information on the funeral home’s page for the person who passed that would have been even better because in a matter of seconds I could have found out exactly what I needed to know about the specific plans for his funeral and what I should expect (and then I would worry a whole lot less about whether or not I was doing the right thing at the right time).
But this is about a much bigger conversation. There are so many ways to remove the isolation in many parts of our daily lives or at least limit it that we’re not tapping into. You hear all the time about buzz words or industry-specific terms that people don’t understand because it’s too technical or they’re new to the industry or business, or confusion over typical processes and procedures. It costs very little to put up a page on your website with all these items explained clearly. Then you’ve helped visitors feel a little more comfortable with you and you’ve established that you are someone to be trusted and that you’re willing to work with people to help them get up to speed and will do your best not to overwhelm them.
The same is true for our lives. If we took a few seconds to send out a text or call or email or write a note and communicate the details to those who need to know, we’d avoid so many fights and frustrations and our relationships would be healthier too. It’s important to set up a central communication point or method as a family so that everyone is aware of where notes would be or how best to get in touch with whomever needs to be reached.
It’s amazing what a few seconds of research or considerate communication can do for someone. What will communication do for you this week?